Countrywide Financial - Washington Home Loans - Equity Loan Mortgages SUCKS!

Washington Home Loans? Sub-prime (bad credit), Need money, Mortgage Refinance, Or Want A Home Equity Loan Washington and dont want to get ripped off or have hiden fees on your Home Loans?

Need A Home Loan WA, Refinance, Purchase, Or Make Home Improvements. Mortgage Rates Have Reached A All-Time Low Make Sure You Pick A Broker That Will find the right Home Equity loan at the best rate for you. We recommend that you conduct your own due diligence on mortgage brokers to find the one that is best for you. This site is a forum for users and should not be your only source of information about Countrywide Home Loan prior to choosing a lender.

This is what home loan customers in Washington (WA) have been saying...

• Bad Credit Home Loans • Home Loans • Home Equity loan • Refinance • Home Equity • Debt Consolidation • Equity Credit Line • Home Loan

ADD YOUR STORY Date: Mon 03/5/07 9:55PM From: Karen Burnett   City: Kent Message: I don't have time to write the details - suffice it to say I have had several mortgages with various companies. My experience with Countrywide has by FAR been the worst company to deal. with. They are horrible in every sense of the word. IF YOU HAVE NOT YET DONE BUSINESS WITH THEM - DO NOT. IF YOU HAVE ALREADY FALLEN INTO THE HORRIBLE COUNTRYWIDE VORTEX - GET OUT. I'M SPENDING MONEY TO REFINANCE WITH ANOTHER COMPANY JUST SO I DON'T HAVE TO DEAL WITH THIS HORRIBLE COMPANY. Date: Mon 03/5/07 10:00PM From: Erin   City: Kent Message: I'm glad I found this web site. My mortgage was transferred to Countrywide back in July 2004. We have never had a payment late and overpayed to our previous mortgage. I hadn't heard anything from Countrywide and continued to send the mortgage payment to our previous mortgage company. In Oct. 2004, I called Countrywide to find out when we'd receive anything from them because it seemed like an awfully long time. Turns out, everything was being to the apartment that we lived in before we bought the house. No clue how anyone could make that mistake. Our loan was on a house. So we finally get a statement the end of October and according to the statement, we owe them for September, October and the November payment. The money was paid through Wamu online bill pay so I have documentation that it was paid. When I called them about it, they said that they were in the process of foreclosing the house. This is really bad. I faxed them the documentation immediately and I'm still waiting to hear back. After reading these other postings, I probably should be consulting a lawyer so no more damage is done. Anyone know of a class-action lawsuit against them? Date: Mon 03/5/07 10:00PM From: amy bundy  City: bellingham Message: How about this one...after purchasing our duplex, Countrywide sent us an urgent FedEx claiming that they had lost our original note and to please sign this one and send it back ASAP! Also, the letter stated that the note was in no way different than the one that we signed. Well, we signed it and sent it back, but then found out that we were delinquent in our payments because evidently the interest rate that we agreed upon had been changed by .4% on the new note that we signed. We're consulting with a lawyer and paying the difference in the meantime. If anyone has had a similar experience, please contact me at amysuebundy@yahoo.com for a potential class action law suit. This is totally illegal! Date: Mon 03/5/07 10:01PM From: DJ Payne   City: Bremerton Message: 2004. I bought a home in September and got a loan through my local Credit Union. I set up an automatic payment withdrawl from my savings to make the payments. My loan was immediately sold to CountryWide. My automatic payment withdrawl cancelled because I know longer had a loan with the Credit Union. I was not notified by my Credit Union that my loan had been sold nor did CountryWide notify me that they now had the loan. While balancing my accounts in November 2004, I noted that no home payments had been taken out for October or November. I immediately contacted the Credit Union only to find they no longer had my loan and it had been sold. They gave me the name of CountryWide (I had never heard of them). I did some research and found them on-line. "I" had to contact them to see if they had my loan and what they were doing to collect my payments. I was informed at that time that I was in arrears and it would be turned over for collection. I made October, November, December, and January 2005 payment in November 2005 and was told that I was now set up on automatic withdrawl payments from my account once again. Now here we are at the end of February 2005, I just balanced my account only to find I am once again deliquent in making my monthly payments. For whatever reason, CountryWide now states they don't know anything about my automatic withdral payment, never received a VOIDED deposit slip with my bank routing number and account number on it, and don't show any correspondence from me since I brought my loan up to date and prepaid 2 months. I have a 15 year contract with these clowns. I certainly hope this isn't going to be my experience with them the whole fifteen years. I obviously will need to nurse this company along on a monthly basis to ensure they are handling my loan properly. Would I recommend them to family and/or friends? Certainly not!!! Unfortunately I had no control once this loan was sold to them, however I would NEVER by choice do business with them. Debi Date: Mon 03/5/07 10:01PM From:   City: Message: Angelo Mozilo, CHL's CEO, has been under Federal Investigation for some time now. He has been video taped talking about how CHL basically adds fees to loans at will. Also he talks about how CHL calculates the odds of people that will pay them the bogus fees and those who will not. Basically, the money made on the ones who do pay (and just bitch about it) far exceeds any legal battles and money payouts. They can afford to do this because they do offer the lowest rates. What’s a person to do. Not many people are willing to ditch CHL even after they have been screwed because of the hidden end charges and the enormous expense of another closing cost. The special on CHL and Mozilo is supposed to air on 60 minutes sometime this summer. These guys are crooks. If they used a gun to rob someone they would go to jail, but apparently the government allows them to rob you with a pen. I think it will continue to go on as long as our fungus like federal government keeps getting their fat share of the tax loot. Date: Mon 03/5/07 10:02PM From:   City: Message: I was once employed with CHL in Federal Way, WA. Brand new to the business when I first entered. They really pump you up on how you can make over 100k a year with them and the benefits of CW as well. I was in the Full Spectrum Lending branch (sub-prime lending; people with less than perfect credit). I was with CHL for less than a year. The reason was simple I started learning the brokerage side of things and found that as a broker I could offer the same products with less fees! No more 3 point min. on each loan! In fact I just needed to charge my borrower the brokerage fee (1 point). The truth is my cleints don't need to buy their rate down - but CHL demands that people need to buy their rate down. The points CHL charges is pure revenue! Who gets this revenue? The company. As a previous AE for CHL the pay was horrible. I funded $1.3 mil. one month and got 3k. As a broker I make more than that on one loan while my clients are getting a better rate, with way less fees. I tell every current CW client to compare mw with the CW FSL I beat them ever time. This branch is apparently pissed because some of their business is coming my way. I left cause I could no longer sell CW knowing what they were doing to people. Its unethical, I am glad I left!! If you are looking for a mortgage go to a broker you will get a better deal! Date: Mon 03/5/07 10:04PM From: STEVE FISCHER   City: LYNNWOOD Message: COUNTRYWIDE HAS A HABIT OF CLOSING DOWN THEIR WEB SITE DURING THE LAST THREE DAYS OF THE GRACE PERIOD. THEY THEN CHARGE A $5.00 FEE IF YOU PAY LATE. THEY SAY YOU HAVE OTHER OPTIONS TO PAY. I WENT ON THEIR WEB SITE TO PAY MY HOUSE PAYNMENT ON JUNE 7, 2005 AND WAS TOLD THE WEB SITE WAS DOWN FOR MAINTAINCE. JUNE 7,8,9 . NO PROBLEM. I DECIDED TO GO BACK ON THE 10TH, STILL WITHIN THE GRACE PERIOD, AND PAY MY HOUSE PAYNMENT. THEY HAD THE WEB SITE STILL CLOSED, BUT THEY OPENED IT ON THE 11TH, SATURDAY, FOR PAYNMENTS TO POST THE 13TH, WITH THE $5.00 FEE OF COURSE. I SENT COMPLAINTS THE FEDERAL TRADE COMMISSION, BETTER BUSINESS BEREAU, COWNTRYWIDE BANK AND THE STATE ATTORNEY GENERAL OFFICE. I RECEIVED TWO DIFFERENT CASE NUMBERS FROM THEM. ONE SAID SORRY WE WILL TAKE CARE OF THE FEE AND THE OTHER THAT THEY WOULDN'T, WHICH WAS THE FINAL ANSWER. I HOPE THAT ALL CUSTOMERS WITH COMPLAINTS WILL COMPLAIN TO THES ORGANIZATIONS. IT DOES HELP. I AM CURRENTLY GETTING REFUNDS FROM TWO ADDITIONAL FIRMS WITH SIMILAR BUSINESS PARCTICES. THEY GOT CAUGHT BY ENOUGH CONSUMERS COMPLAINING. Date: Mon 03/5/07 10:04PM From: Barry Colbaugh   City: Euharlee, Ga Message: I dealt with Countrywide. Among the first problems I had was I missed a payment. From reading some of the posts here I understand fully the results of missing a payment. I talked with County Wide about my situation but let me list all of my problems. 1. I never chose Countrywide my loan was sold to several mortage company's and finally Countrywide. 2. I made arrangements to pay by phone via check. Countrywide took the check information down wrong subsequentally They did not recieve their payment and after several phone calls after the fact choose to go for foreclosure. 3. With legal fees to the tune of $2000 dollars the ammount I owed went from 2 payments of $450 behind to way over $2,000. 4. We went through a payment program starting with $900 down and higher payments per month. to last a year. 5. I started the the program with a work out advisor who would only answer phone calls when they deeemed necessary and said so on thier voice mail. 6. My work out advisor changed each month and so did thier phone numbers. If I anticipated a paymnet problem or if I was late it was impossible to reach someone. 7. When I was finally contacted back it was past the arranged date of payment. 8. I never missed a payment but the service was lousy. 9. Finally I found an opportunity to sell my home for much less than what it was worth but nonetheless free from Countrywide. My complaint simply is if Countrywide would have worked with me we could have come to a solution that would have got their payment and helped me at the same time. I believe Countyrwide seeks foreclosure to acquire homes for a profitable resale. My neighbor down the street also dealt with Countrywide after almost facing a divorce. She lost her home and is living with family. The bottom line is times are hard. The cost of gasoline and getting back and too to work is bad enough. Date: Mon 03/5/07 10:05PM From: Glad to be gone   City: WA Message: I am a former branch manager at Full Spectrum (Countrywides sub-prime division). Full Spectrums gameplan is to hire young people with no experience, pay them nothing and teach them to sell loans with ridiculously high terms. They do this all while operating under the umbrella of Countrywides exceptional values and reputation. Obviously the employees quickly learn that they can make much more money by selling better loans anywhere else, so the result is a revolving door of loan officers. The internal systems are laughable. Entering a loan into the Full Spectrum system takes over an hour and requires knowledge of all the ways to trick the system into accepting your loan. This same system fails to even give the proper rates on most loans, leaving the new loan officer to make a "best guess" as to their customers rates. Entering a loan at almost any other lender should take less than 15 minutes. Customers are charged a minimum of 2% more in fees than almost any other lender and the interest rate will be anywhere between 1% and 3% higher than comparable lenders. What you end up with is a revolving door of employees who are not at the company long enough to learn the complex and outdated systems well enough to do their job correctly. Full Spectrum doesn't care as long as they can keep hiring newbies faster than the old ones (4 months on the job) quit. As they churn through employees, they continuously remind them of the companys high ethics and morals. Obviously these ethics and morals dont cover the subject of price and rate gouging or charging competitive rates. P.S. The conditions required to get a loan closed at Full Spectrum are excessive by any measurement. They only succeed in frustrating the borrower and many times missing the closing dates. Date: Mon 03/5/07 10:05PM From: Roberto Romero   City: Seattle Message: Countrywide Financial has subsidiary Countrywide Bank, which in turn has a subsidary Recon Trust. Recon trust is a foreclosure and asset management company. When Countrywide begins foreclosure proceedings they assign Recon trust as the trustee and start slapping on legal fees. If the property owner sells the house before the foreclosure, he is stuck with these fees. Typically, a lender will waive most of these to get the deal done. Since countrywide owns the foreclosure company, they are happy to add these fee's to your outstanding mortage. In the most recent deal these amounted to almost $3000. They started with charging $1200 to send letters to the owner and record the notice of pending sale (about 1 hours work and $50 recording fee). Two months later the fee's were almost $3000. For what I asked? Countrywide would not tell me. The fees are ridiculous especially if the foreclosure never takes place! Lenders should be prohibited from having an ownership interest in the foreclosure companies that they do business with. Fees for such services should be regulated. At the very least the power of the free market system should be in place whereby competive factors keep these costs in line. You bet Countrywide Sucks. Write your congressman! Date: Mon 03/5/07 10:05PM From: DS  City: Message: I worked DAILY with Countrywide to insure I would not lose my house. When you become disabled, it takes a few months before any money gets sent to you through disability. After many hours of name calling, harrasment and I shed thousands of tear, they finally were working with me. BUT they continued to call, harrass, and blame me. Every day I get phone calls. Not one person seems to know what is going on. I have to speak with 12 people before anyone knows my individual situation. Even when THEY call me! They set your number up on autodial and wait until someone answers, then when I do answer they make me tell them my WHOLE story over and over again! What kind of treatment is this! It is bad enough to be dying, let alone have to daily tell them the story! Today, I get a fedex letter to CALL RIGHT AWAY. It seems, they somehow did not get my money and paperwork that was sent FEDEX overnight. Fedex says they got it, signed for it, on the exact day that the paperwork/money was due. The guy from Countrywide yelled at me, cussed at me, and threatened me that my home will be taken regardless. This punk kid who is probably not even legal age to drink, treated me so horribly! I followed ALL the rules they set forth. They got their money, paperwork, everything ON TIME! The people working there are hateful and mean. I hope they all get the same illness I have and lose everything, maybe then they will become human. Sorry for venting but I did not CHOOSE to get sick with cancer. I am not bad at managing my money. I lived off my savings for months before everything ran dry. When treatment and medicine costs thousands of dollars, your medical insurance drops you, and you can't work, no matter how good you are at managing your money, you will run dry. If anyone can help with a lawyer, I would appreciate it. I am in Washington State dealing with the Workout group in Texas. Date: Mon 03/5/07 10:06PM From: ADS   City: Puget Sound Area Message: Let me start off by saying I am a Countrywide Home Loan EHLC (External Home Loan Consultant). I have worked for this company for more then 2 years. It's sad to see the stories perpetuated on this website. YOU ARE RESPONSIBLE FOR YOURSELF!!! We have customers come in all the time trying to make their payments on THE 15TH of the month. "My payment won't be late will it" they say. DUH! Your payment was due on the 1st...We give you 15 days grace period, you can make your payment online (LIKE I DO WITH NO PROBLEMS), but people still get mad when we tell them we don't process the payments at our branch! 80% of the problems customer bring to our attention are their own fault. No one like to accept responsibility. Did you know that Countrywide offer 2 Free "Get out of Jail" passes are year. All you have to do is call. They will waive the lates fees twice a year. 2nd...We do not line our pockets. We are paid on a lower scale then some of the other major lender (WAMU, WElls FARGO, NATIONAL CITY MORTGAGE, CHASE)). We make our money because we take more risks on loans (Therefore we do more). It's these people who are risks (Good credit people can be risks too), who are then the same people who turn around and complain. I have saved many customers from Predatory Lending situations. Another thing...Lowest rate isn't always the best. Often you yahoo's take the lowest rate thrown in front of you...never mind you may have mortgage insurance or paid $1,500 extra in Junk fees that we don't charge...it's all about rate. I can't believe some of the customers who leave to go with other lenders who then call me a month later apologizing for not going through with me. Twice a month at least it happens. We service BILLIONS of dollars in loans. Naturally there is going to be a larger voice complaining because we service more loans then anyone. Are there slimy people in our company...sure...NEWSFLASH...there is in every business. Read the news...Check out the recent Law Suits agains Wells Fargo and other companies. Check out our committment to African American and Hispanic Community for HomeOwnership. I had several offers for companies to work for. I chose Countrywide and I wouldn't leave for anyone else. I am proud of my company and will stand by it. If half the idiots on this site would have just paid their mortgage on time, or not over extended their credit situation they wouldn't have these issues. Do you know that when a loan is sold to us, often we don't get all the proper documentation from the company that sold it to us...but we have deal with your shit because your old company didn't want you and then didn't give us what we needed. Sites like this are great 1st ammendment testimonies...but the idiots who don't tell the truth screw honest hard working people like myself. If we are that bad...then how come we kick everyone's butt in total loans in the U.S. People talk a good story, but when they need something done...they know who they have to call! As for those who have Full Spectrum stories...there is a reason why your at full spectrum...you couldn't handle your finances before you wanted to buy that house...It's not our fault! Date: Mon 03/5/07 10:06PM From: FORMER COUNTRYWIDE EMPLOYEE   City: FEDERAL WAY Message: I find the post funny that are left on this site from current CountryWide employees. Let me tell you whats happening at Countrywide's Fullspectrum branch (probably all over the country) at least at the Federal Way, Wa branch. What Countrywide does is rip people off plane and simple. I speak from experience, I use to work for Countrywide Fullspectrum lending and I am embarressed to admit it. There is a lot that can be said against their shady business practices, however I am only interested at this time in helping the consumer. If you are looking to purchase or refinance let me tell you that Countrywide will rip you off. They hire people with no experience so they will pushed loans to people who do not know they are being rip off and the employee doesn't know they are ripping off the client. Bottom line here is that you will be charged FAR, FAR to much and your interest rate will be FAR, FAR to high for what you qualify for. Countrywide is a modern day boiler room and they have no intention of doing whats it the best interest for the borrower. For those that still work for Countrywide and get on this website and rave about what a great company Countrywide is...Shame on you...You know what you are doing to people and you obviously only care about yourself and your attitude is buyer beware...Not only that, but Countrywide is ripping off their own employees. COUNTRYWIDE IS A SHADY COMPANY, SO THIS IS MY BUYER BEWARE. BEWARE OF COUNTRYWIDE...THEY WILL STEAL YOUR MONEY AND SMILE TO YOUR FACE WHILE DOING IT...GO TALK TO A BROKER OR GO TALK TO SOMEONE OTHER THAN A REPRESENTATIVE FROM COUNTRYWIDE. IT REALLY ANGERS ME SOME OF THE COMMENTS ON HERE FROM CURRENT COUNTRYWIDE EMPLOYEES. YOU ARE RIPPING PEOPLE OFF AND YOU KNOW YOU ARE...YOU CAN SAY WHATEVER YOU LIKE TO TRY AND COMBAT THAT...BUT THAT IS THE BOTTOM LINE AND YOU KNOW IT...GOOD LUCK TO YOU GUYS IN THE FUTURE AND REMEMBER YOU ACCOUNT EXECUTIVES FROM COUNTRYWIDE....WHAT GOES AROUND COMES AROUND. Date: Mon 03/5/07 10:07PM From: Bob Nims   City: Puyallup Message: Wanted to add a bit about the PMI practices of Countrywide. I came into an incredible deal on apiece of property and bought it for way under value. Typically you are required to have PMI for a year on a new loan. When the year was about to come up I called and asked for the process on getting PMI removed. I was told that I could not speak with the PMI department until I received a letter from them about my inquiry and this could take up to two weeks to recieve. FYI my PMI was about $175. After about 7 days I got a letter telling me that I was not eligible to eliminate PMI until having my loan for two years. At least Ihad a letter now and so was able to talk with the PMI department. I told them my property value was at leat 35% higher than the loan. This did not phase them and so I had to wait til the two year mark. Well after two year I once again contacted them and had to go through the letter ordeal again. After getting my letter I was instructed to contact an appraisor to tell me what the property was worth. This had to be thorugh an approved Countrywide Appraiser. I contacted the appraisal company and was charged $450. They told me it could be up to two weeks until my appraisal would occur. This is higher than normal for my area. My loan was about $190K and the appraisal came ina bout $248K. Good enough to have PMI reduced. Problem is the comparable propertys were not any where close to my property. My property is a 2br/2ba home on saltwater. The home of same specs sold nine months earlier for 305K but was never used. Instead they used a dumpy lake property and a couple other home that were not even close to mine. Bottomline is I paid close to $5,000 in PMI for a property that never needed it in the first place. The stall tactics to get this removed allowed Countrywide to obtain two extra months of PMI. Contact me if you like at bob.nims@gmail.com Date: Mon 03/5/07 10:07PM From:   City: Message: This sounds like one case where it would have saved you money to go refinance with another company just to get away from Countrywide before paying 2 years of PMI. Beware though Countrywide buys a lot of the loans originated by quicken Loans. Not a Smart Choice. If you want an option ARM go to World Savings - they portfolio. If you go through a broker tell them not to broker you to Countrywide. Probably Bank of America or Wells your best choice to avoid getting sold back to Countrywide but even some of those loans end up back at CHL. Date: Mon 03/5/07 10:07PM From: Cynthia Woods   City: Seattle Message: I am a current Countrywide customer who will be refinancing as soon as I get past the pre-payment penalty timeframe. This is the reason. I took out a loan for my home for $250K. It was locally handled and it closed within a month, no problems whatsoever. It was actually a good experience. Then with our market being what it is, I had over $75K in equity within 8 months so I applied for a HELOC of $45K to pay off all my debt (credit cards, car, student loans, etc). It has taken over 2 months to close on this loan. Countrywide has lost documents that I have had to resign and resend (while they were saying "we wouldn't just lose the documents. . (ie therefore YOU MUST NOT HAVE SENT THEM although I would have a federal express tracking number and copies of the documents signed). Well, I think everything is done and over. I get a CTC on the file, docs are in compliance, money is to be wired into my account the next day and guess what?! I get a call from the rep (by the way, I went through the website to do this HELOC - BIG MISTAKE) who says "there are additional documents you need to sign" which will, by the way, delay the disbursement of your fund. AFTER TWO MONTHS! Countrywide lost my business right there. I went to a local bank, got my line of equity and will be signing documents next week (making the closing of this transaction less than 2 weeks). I think Countrywide is full of incompetent idiots. Date: Mon 03/5/07 10:08PM From: Cynthia Woods   City: Seattle Message: One thing I forgot to add to my story - all along I wanted the HELOC of $45K they were trying to sell me on an 80/20 with the 80 being IDENTICAL to my current first. So they were trying to FLIP MY LOAN which is highly illegal and would have cost me $21K in the prepayment penalty (which Countrywide would not waive even though it was their loan) and closing costs. Fortunately I have kept all the written emails where they were trying to persuade me to do this and will be turning it over to the Attorney General. Date: Mon 03/5/07 10:08PM From:   City: Message: Cynthia - the Regional Processing Center in Renton IS a bunch of incompetent idiots starting with their whinny VP manager Leslie Date: Mon 03/5/07 10:08PM From: Lisa Welch   City: Westport Message: Very angrey customer... I Wish I could say very thing Countrywide as done to my husband & me. But to some it up we are goig to have to sell or lose are home.They have just made it so hard for us to even get out of this mess.I would like to be but on the list to take legal action on this company. They have ruen our credit. And now we have to fill bankruptcy. Date: Mon 03/5/07 10:09PM From:   City: Centralia Message: I deal with mortgage companies in my business, and refer my friends to lenders. Unfortunately I referred my best friend to a mortgage company that sold her loan to CW.I am writing on her behalf. She had to get an adjustable rate mortgage loan given her credit score. The mortgage was sold to Countrywide within a couple of months after the closing. Her documents read that her first increase was due on November 1st and could be no more than 8.5% total. In September she gets notice of her increase would bring her interest rate to 9%. She contacted CW and told them it can't be anymore than 8.5%. CW told her that they would review her file and call her back. Low and behold, November 1st comes around, and they have her at 9%. This is a breech of the adjustable rate rider that is attached to her deed of trust. We have verified this with another loan officer from a reputable credit union, and he says that it is pretty much black and white, CW made a huge mistake. It also states that she can only have an increase in her interest rate every 12th month after each one. Her statements now read that she is due for an ARM change on 5/2006. That is only 6 months! We are in the process of contacting the Attorney Generals office and proceed from there. I am wondering if anyone else has this problem? I have read all the stories and haven't seen a similiar one. Also a note to TOP PRODUCER - you were very unprofessional in your response to this site. You also stated that you are willing to answer any questions someone may have...but you didn't leave contact information...hmmm. Date: Mon 03/5/07 10:09PM From: Jerrie Pierce   City: Shelton Message: The customer service at Countrywide has fallen dramatically. My first loan, in 1993 was with them. It was no hassle, everything they told me they would do they did. I was veyr pleased. I refinanced in 2005 to take out equity. It was a nightmare from about halfway through. I made the assumption that it was just the inexperience of the agent I was working with. He seemed to be motivated to do a good job. Well, as it turned out the entire company seems to have lost all concept of customer service, fair play, and return business. I have been treated like I don't matter from then until now. As soon as I can possible do it, I am refinancing and getting as far away from Countrywide as I can - never to return. New buyer, beware! Don't use Countrywide! Date: Mon 03/5/07 10:10PM From:   City: Message: jerrie - they have changes because of one egotistical man named brian hale. this man has totally destroyed the reputation of a once great company witin 5 years. he thinks employees are worthless expenses, only the stock holders matter. i worked at chl for 6 years. inthe first few years i took great pride in my company and felt confident when i told told builders and realtors that chl was the BEST mortgage company out there. i've been in the businnes for 15 years. starting at wells fargo. well guess who was the reason why i left wells? brian hale. when i heard he was he was coming to chl 5 years ago, i told everyone in my office (40+) that we were in trouble and we are about to see some very, very bad changes for sales and processing. they all thought i was nuts. i quit in august 2005 because i could not fell confident that my clients were goinng to receive great service from company. guess how are left at my office that thought i was crazy? 5.sad, sad, sad, sad. greed and arrogance will kill a company quickly. too bad chl fell for brian hales dog and pony show. Date: Mon 03/5/07 10:10PM From: Tiffany   City: Seattle Message: My husband and I got our loan through them last May when i started working for them. We got are loan and thought everything was great, sure the customer service sucked but we looked past that. This past month we sold our home and found out that we had a $5000 pre pay that no one told us about including the Countrywide rep that helped us get the loan, I called him when we found out about the pre pay and he said there should not have even been a pre pay but there was and we had to pay it. When i called CW Customer service to tell them that it's against the law to charge a pre pay when you are selling your home in washington state they said "our documents over rule state laws"??? what the hell?? Date: Mon 03/5/07 10:10PM From:   City: Message: double check it, and see if it is a soft pre-pay. look at you note it is on the 2nd/3rd page. if it is a soft prepay than you do not have a penalty when you sell. it only kicks in if your refi. good luck Date: Mon 03/5/07 10:11PM From:   City: Portland Oregon Message: I was a previous employee of Countrywide and also have my mortgage through them. The customer service is horrible and treatment as an employee isn't any better. They have dropped the ball following through to resolve employee issues and have spent their time trying to forclose on properties and collecting fees. I have never experienced anything as terrible. I have worked for a few other large banks that treated their employees with respect. I guess Countrywide is too big to take care of their employees and customers although the other banks I worked for are just as large if not larger. I think it's a matter of "ethics" and training. Someone better get people working harder to follow through for their customers or there gonna fall flat on their face. There is a lot of competition in the mortage business. Date: Mon 03/5/07 10:12PM From: Mike  City: Message: We have fallen into the black hole! We purchased our apartment that was converted into a really nice condo. The developer gave special preference to the CW lender. "Go with us, we'll be the only one to close your loan on time." I wanted to go with my or my wife's local bank but there were "issues" that kept coming up that only "CountryWide" was prepared to handle. I wanted a fixed 30 year loan, no bells and whistles. The Agent said that was silly but if I really wanted it we'd close you on a 80/10 HELOC, get your equity reappraised and then close you on a standard 30 year fixed. "No problem, I'll even eat the fees". Famous last words. We have sat down twice and signed papers, but funny how things keep messing up and we keep having to pay interest fees on this loan. They feed us a line of crap that sometimes these things happen, your contract says it can take up to 30 days. We closed on the first set of paperwork in 14 days from start to finish. I lament the day I allowed that agent to talk me into getting this "really good" adjustable 80/10/10 loan and "turn right around and refinance it". We feel powerless to have been in the home less than one month and had to sign 3 times with 2 different escrow companies. It's our first home purchase and has been h#ll. To me it sounds weird that someone would flip their own first loan to refinance within the same month. I'm starting to think this might have won that person a sales contest or some position on a leader board. The funny thing is, we have access to the money to pay for most of the house, we just didn't want to pull it out. I really feel sorry for the regular Joe who would have no abiltiy to come up with an extra $1700 payment the week before Chirstmas. Felling powerless sucks. Date: Mon 03/5/07 10:12PM From: Patti  City: Message: Countrywide has been dishonest and underhanded with my jumbo loan. It's refinance representatives lied, made promises, and then failed to honor those commitments once it knew I didn't refinance with another company. Its management does not hold its employees to a respectable standard--it's all money. Don't finance with Countrywide--they will promise and it won't be there. They aren't big because they are credible Date: Thu 03/8/07 8:28PM From: John Message: Was told, CHL's is excellent, very creative for my challenged situation. Boy, are they. I filled out the finance paperwork for INITIATING financing to see if we would qualify. Were told, good to go. Contacted realtor, who works with CHL,loves them, (?), made an offer PENDING our reaction to our paid-for inspection. Made a determination we did not want the property. Signed off on deal, recieved earnest money. Done deal. NOT! A month has gone by, CHL just called and said they had put through the lender's appraisal and mandatory foundation inspection, unbeknownst to us, while we had a PENDING deal. Now they are sending us to collections for $830.00. Just saw the bill today, a month after signing off the deal. First viewing of said bill. The bill also states that it is 30 days PAST DUE! HELP! Can the Attorney General do anything or the BBB? REALLY PISSED right now. Date: Thu 03/29/07 9:00PM From: MRS Message: My parents home is being foreclosed by Countrywide and I am trying to help them keep it. My parents are out of the country for the meantime. I get a lot of transfer calls and I even received a letter from Countrywide stating that the loan has been paid off. I called to verify and said that they don't know which of department wrote the letter. Apparently the letter is not accurate. Until now, I am still trying to negotiate with Countrywide. Date: Thu 04/5/07 4:45PM From: Varaia Roshon Message: We are just getting out of Country Wide, We have near perfect credit and were told lies about what we fees we would have to pay and what paperwork we had to do to complete our loan. Countrywide does not hire employees that are even qualified to work as bank tellers. They go through a computerized checklist and really don't understand the process of putting together a loan, they just want to get you to pay the fees. We payed for a new house appraisal, a rental demographic for renting our old house and much more out of pocket. You would only get a loan the easy way if you match the computer data exactly, which happens to no one. We were two weeks late in closing with no deadline in sight when we decided to get out. By far the worst customer service my husband and I have ever experienced. Constantly would have to phone superiors to even get a return phone call from the CWL broker (stationed in TX by the way, and never understood the time difference on how if she called at 5:00 her time that it would not be 5:00 our time). We are thouroughly disgusted. We want to join a cla** action lawsuit for WA if there is one. Date: Thu 04/12/07 12:46PM From: Uh-Oh Message: NEW YORK, April 12 (Reuters) - Countrywide Financial Corp. (CFC.N: Quote, Profile, Research), the largest U.S. mortgage lender, said on Thursday the amount of mortgages in its portfolio that are in foreclosure nearly doubled, amid a difficult U.S. housing market. Date: Sat 04/21/07 12:14PM From: Past employee wanting pay Message: I am a past employee trying to get my final paycheck. They all of a sudden have found reasons not to pay as well as my staff of about ten people. I am looking for people with similar stories of not getting final correct pay. please email me at payfromcw@hotmail.com Any help would be great. I want to hear your story Date: Tue 04/24/07 4:44PM From: melissa Message: This is a response for John.Did you order the appraisal and foundation inspection?! I am guessing no, the lender usually does this. Let the inspector know YOU did not order the appraisal or inspection, nor did you authorize it! Usually what happens is the bank writes it off.Sounds like an over zealous lender hurrying to get a paycheck. Your Realtor should be able to help you here. I have been a Realtor for 17 years and never had this happen. The old saying "he who orders, pays!" Good Luck! Date: Tue 06/26/07 1:20AM From: Gene Message: Oh I love this site!!! Its great.. I currently work for another competitor of country wide..I don't know how many times I've heard complaints about them over the phone.. I don't work on a commission at all.. I don't like country wide either..personally I know they are Full of S***.. I've called them myself and see what they can offer.. they are just a bunch of schmucks that think they know what's going on and lack customer service skills.... Advice.. do research on a lender before you make a commitment with them and see how they compare to one another.. good luck.. Date: Fri 09/28/07 4:26PM From: Jim Message: What's interesting to me as that there are sites like this for every single lender. Let's face it, when a lender processes hundreds of loans, any lender, mistakes and errors are going to be made at some point. Additionally, "Countrywide" or whatever lender you have a beef with, are not the unscrupulous ones. You're concern should be with the particular loan officer you dealt with. I've worked for several different lenders including small brokers and large corporations, and there are good and bad loan officers at each. Just because a few of the loan officers have been unethical doesn't in any way mean the whole company is corrupt. No more then the entire Ford, Chevrolet, Honda or Nissan company is corrupt because one or two people have had lemons. Instead of posting sites bashing companies, maybe you should encourage people to research the individual's they're dealing with prior to making the biggest financial commitment of there lives. Date: Wed 10/3/07 12:12AM From: ron Message: We refinanced successfully with countrywide last spring. Everything signed, sealed and delivered in may. They said no appraisal was needed. Now countrywide is calling us that it "forgot" to complete an appraisal and it has a deadline of 8 days to complete it at no cost to us. (this is 5 months after the fact, we've been making the payments since may). What's up with this? Do we have to let this appraiser into the privacy of our home? Date: Tue 10/16/07 11:17PM From: Karyl Message: Our mortgage had been purchased by Countrywide. We were never given an address to send our payments to. We continued to send payments to the old lender. When late charges started accruing we TRIED to contact them to find our exactly what we owed. They would give us a figure. We would make the payment immediately. The payment would never show on our account. They'd add more late charges and say they couldn't accept a partial payment. This cycle went on and on. Our payments weren't coming back but they kept adding late charges. We spent thousands trying to get them the correct amount. After 4 months of trying to reach an employee who was actually qualified to discuss the problem (I know we left at least 14 messages pleading for a manager to call us back)I accidentally discovered that all the payments were sitting in a suspense account. We were never able to recover all the late fees we'd paid and it took 2 months for Countrywide to send us the money in the suspence account. I HATE THEM---I HATE THEM---I HATE THEM Date: Thu 11/1/07 11:42PM From: mike Message: Great page ranking! I was looking for countrywides web site to refinance my jumbo loan and came across your website and will have to say that after reading some unfortunate stories of peoples bad experiences with them, I will definetly not be using countrywide for my loan. Thanks for the heads up! Date: Fri 11/9/07 12:22AM From: Mohamed Khalifa Message: My brother &I decided to own a house, after we have found the house we liked, we went to a broker operates under the name “Wall Street Financial Corporation!”The broker suggested that Countrywide is best suitable lender for us. We start in processing all the necessary doc**ents starting August 1st 2007. We had an agreement with the seller for a time frame of 2 months to get the mortgage with acceptable extension if necessary. We gave the seller 10K initial down payment and other portion on closing date. In about August 15th we received Countrywide’s Commitment and we were told by the broker that we should expect to close within 10 days. Today we are in the middle of November 2007, that is to say three and a half months have pa**ed and we did not hear Countrywide final answer. My family & my brother’s family are devastated that the seller does not want to wait any longer. My lawyer has informed me today that they have the right to keep the 10K then I have to sue Countrywide & the broker. The past two months have been great suffering for me and my brother. After I told the landlord that I’m leaving, and after I ordered new furniture for my kids and appliances to be delivered to the expected house. Every 2 weeks I have to call to postpone the delivery date. The broker has been ignoring our calls for the past month and if we use a different phone and we get to speak to him, he always gives us the excuse that countrywide has faced a lot of problems in the recent crises and that they laid-off a lot of employees that is why the process is taking so long. I really lost faith in the whole thing, I do not believe him, but who is that possible, don’t these people have time standard to process an application? All what I know is that, every week Countrywide demand an explanation to silly issues like, why did I change 3 different job in the past 2 years; or why non 3 jobs appear on my credit report, well, because I have not apply to any credit cards in the past 2 years, as simple as that. I work as a senior accountant, my wife is a teacher and my brother is a self employed…all that and Countrywide still hesitating to make up their mind. I do not know who to turn to now! My lawyer told me today that the seller will keep the 10K and cancel the deal because we are already in default. Every time I spoke to the broker and warned him about what could possibly happens if we do not receive an answer in a timely fashion he will then comfort me by saying I would like to a**ure you that it will never happens and that Countrywide will give you a closing date very soon. Now I will have to suffer a hardship and sue both, the broker and Countrywide. Does anyone have any advise for me? I appreciate your web site, & keep up the good work. Date: Fri 11/9/07 12:41AM From: Mohamed Khalifa Message: My brother &I decided to own a house, after we have found the house we liked, we went to a broker operates under the name “Wall Street Financial Corporation!”The broker suggested that Countrywide is best suitable lender for us. We start in processing all the necessary doc**ents starting August 1st 2007. We had an agreement with the seller for a time frame of 2 months to get the mortgage with acceptable extension if necessary. We gave the seller 10K initial down payment and other portion on closing date. In about August 15th we received Countrywide’s Commitment and we were told by the broker that we should expect to close within 10 days. Today we are in the middle of November 2007, that is to say three and a half months have pa**ed and we did not hear Countrywide final answer. My family & my brother’s family are devastated that the seller does not want to wait any longer. My lawyer has informed me today that they have the right to keep the 10K then I have to sue Countrywide & the broker. The past two months have been great suffering for me and my brother. After I told the landlord that I’m leaving, and after I ordered new furniture for my kids and appliances to be delivered to the expected house. Every 2 weeks I have to call to postpone the delivery date. The broker has been ignoring our calls for the past month and if we use a different phone and we get to speak to him, he always gives us the excuse that countrywide has faced a lot of problems in the recent crises and that they laid-off a lot of employees that is why the process is taking so long. I really lost faith in the whole thing, I do not believe him, but who is that possible, don’t these people have time standard to process an application? All what I know is that, every week Countrywide demand an explanation to silly issues like, why did I change 3 different job in the past 2 years; or why non 3 jobs appear on my credit report, well, because I have not apply to any credit cards in the past 2 years, as simple as that. I work as a senior accountant, my wife is a teacher and my brother is a self employed…all that and Countrywide still hesitating to make up their mind. I do not know who to turn to now! My lawyer told me today that the seller will keep the 10K and cancel the deal because we are already in default. Every time I spoke to the broker and warned him about what could possibly happens if we do not receive an answer in a timely fashion he will then comfort me by saying I would like to a**ure you that it will never happens and that Countrywide will give you a closing date very soon. Now I will have to suffer a hardship and sue both, the broker and Countrywide. Does anyone have any advise for me? I appreciate your web site, & keep up the good work. Date: Sat 11/10/07 9:00AM From: PMI Woes Message: Countrywide purchased my loan from another bank. Similar to other stories on this board, they refuse to remove my PMI even though my home value justifies removal (I have roughly 24% equity). Their justification is because the loan is new. I filed a complaint with the Better Business Bureau (BBB). Countrywide responded and actually lied about several key elements in their response. I rebutted, with proof, refuting their lies and inaccuracies. Countrywide did not respond, so the complaint is listed as not resolved to my satisfaction. I encourage anyone who has difficulties with Countrywide to file with the BBB if you have a valid complaint. It takes very little time and Countrywide will probably try to blow smoke. If you have proof and rebut, it will only show the company for what it really is. If more people did this it could eventually lead to legal action as BBB complaints make excellent doc**entation. Date: Sat 11/10/07 9:01AM From: PMI Woes Message: Countrywide purchased my loan from another bank. Similar to other stories on this board, they refuse to remove my PMI even though my home value justifies removal (I have roughly 24% equity). Their justification is because the loan is new. I filed a complaint with the Better Business Bureau (BBB). Countrywide responded and actually lied about several key elements in their response. I rebutted, with proof, refuting their lies and inaccuracies. Countrywide did not respond, so the complaint is listed as not resolved to my satisfaction. I encourage anyone who has difficulties with Countrywide to file with the BBB if you have a valid complaint. It takes very little time and Countrywide will probably try to blow smoke. If you have proof and rebut, it will only show the company for what it really is. If more people did this it could eventually lead to legal action as BBB complaints make excellent doc**entation. Date: Fri 11/16/07 9:37PM From: Eric Hildebrand Message: Wow a website where I can vent about Country Wide. Last year my wife and I moved to the other side of the state. We found a house we really liked so we proceeded to go through the process of getting it. We knew we would be having to make a lager payment than most because we didn't have great credit. So we started talking with brokers on the phone and were told we can have you closed in two weeks. So we packed up our stuff and moved. Well after4 we left they said it would be another week or so. So my family and I had to stay in a hotel for about a week. Finally closeing day came we were told it would be about $1800 a month for our mortage so we said it will be tight but we'll be okay. Well we got to the table to close and our payment was $2400 a month. We didn'tt want to sign but we really didn't have much choice at this point we were living in a hotel. So we managed to scrape by then my wife got laid off. She found another job but we were off kilter with the payments and pay dates. So we called Country Wide to make arrangments and they said there is nothing they can do. We got caught up then we got a nsf charge from our bank. Counrty Wide had tried to pull $4000 out of our account and we never authorized it. So we call them to found out what is gooing on and they say that we went on the website and said it was okay. This company is the biggest theives on the earth. We now have to sell our house because of them. To top it off we mave have to pay them. If anybody is thinking about going with Country Wide drop your pen and run as fast as you can away from the table. Date: Tue 12/4/07 8:15PM From: Kerri O'Brien Message: I have had my loan with Countrywide for over 7 years, they kept raising my monthly payment, when I call to find out answers I get the run around and feel frustrated and confused. My payment started out at 800 per month and within a year or so they wanted 1200. I have just done what they said because they threatened to foreclose. Right now I am 3 months behind and they refuse to take any payment at all unless I pay the whole amount of late charges and what ever else due - over 5000.00 when I figure it out I should not owe that much but some how they have added on all kinds of late charges. I told them that I have never heard of a business not accepting a full payment even when someone is late on the payment. When I first got my loan it was through a different lender and it was hard to get the right address from them to send the payment to the right place. (this might have something to do with some of my late charges) When late charges started accruing I TRIED to contact them to find our exactly what I owed. They would give me a figure. I would make the payment immediately. The payment would never show on our account. They'd add more late charges and say they couldn't accept a partial payment. I found an article in my local newspaper stating that the government is stepping in, so I am hoping that I am not crazy and that this matter will get resolved some how. I was told by a reputable lender that this kind of stuff is happening a lot with Countrywide and that they want my equity. I now owe more on my loan than when I original got the loan. I think there might be some legal action that can be obtained If anyone know anything or would like to get on board to help figure this out please email me at Kobrien12@charter.net Date: Fri 12/7/07 11:36PM From: Ken Message: I've Been with countrywide and I'll tell you they have been GREAT Date: Fri 01/4/08 7:32PM From: Chucke E Cheese Message: Ken That because your too much of a dumba** to know any better. Go away, moron Date: Tue 02/19/08 3:20PM From: Shanna Message: I refinanced with Countrywide beginning in Oct. 2007. I was promised that it would be closing in Nov. and that I would be able to get $31,000 in equity out of my house. I have gone with Countrywide on 4 other occasions so I trusted..BIGGEST MISTAKE OF MY LIFE. The first mortgage didn't close until Jan. 2008. Whereupon I was informed that I couldn't get to my equity which I had about $48,000 in the house at the time. I signed the first mortgage thinking that my existing equity line was being rolled into my first- so that I would have only one payment. Originally I had a 30-year fixed at 6.25%. My lender set me up with a 5 year ARM loan at 6.0%- not collecting taxes & insurance. I signed doc**ents with a notary instead of an escrow company because I trusted that my lender had my best interests at hand. Three months later I learn that my original equity line of credit was never paid off and rolled into my new loan. So I haven't made payments on it and my credit score went from a 710 to a 490. I'm stuck in the loan now and have to hire an attorney. This has been the biggest nightmare of my life. Date: Tue 03/11/08 5:18PM From: Valerie Read Message: I bought a condo in February of 2005 thru a realtor who worked for Skyline Properties in Washington State who helped me get a loan thru Country Wide. I had a loan thru them until June of 2006, fixed 30 yr at 8.75% interest. When I went to refinance in 2007 Countrywide reported to the credit bureau that I was late six times. So when I pulled the cancel checks I saw that they would cash them first and than a week later or more after my due date of the 5th of each month the payment would go in. So in 2008 I sent in supporting doc**entation to Transunion, Equity, & Experian to say I was never late. When I received it back from the 3 credit agencies they said they could not help me. So if the Feds sue CountryWide I hope they get dropped from being bought from Bank of America and loose their business. I also hope that their will be a law suit and some of us can get our money back in the fees, penalties, and interest we were charged. I hate them so much. They screwed over my credit limit. It went from 610 to 550. I had to refinance and after a few years it is back up to 640. I hope those bastards get what is coming to them. I think that any realtor or Lenger broker who go through them should be also part of the lawsuit.