Countrywide Financial - Kansas Home Loans - Equity Loan Mortgages SUCKS!

Kansas Home Loans? Sub-prime (bad credit), Need money, Mortgage Refinance, Or Want A Home Equity Loan Kansas and dont want to get ripped off or have hiden fees on your Home Loans?

Need A Home Loan KS, Refinance, Purchase, Or Make Home Improvements. Mortgage Rates Have Reached A All-Time Low Make Sure You Pick A Broker That Will find the right Home Equity loan at the best rate for you. We recommend that you conduct your own due diligence on mortgage brokers to find the one that is best for you. This site is a forum for users and should not be your only source of information about Countrywide Home Loan prior to choosing a lender.

This is what home loan customers in Kansas (KS) have been saying...

• Bad Credit Home Loans • Home Loans • Home Equity loan • Refinance • Home Equity • Debt Consolidation • Equity Credit Line • Home Loan

ADD YOUR STORY Date: Sat 03/3/07 9:51AM From: Eric Silverman  From:  Kansas Message: I would like to share a recent experience with you. Though I am sure many people have had pleasant experiences while dealing with Countrywide Home Loans, this is one tale to the contrary. Below is a letter that I sent to Countrywide Home Loans, which details my initial complaint with the company and request for recompense. It was sent on November 10, 2004. Following is my current situation, as it regards to this issue. (Letter Starts) To whom it may concern: Every company, in your industry or not, exposes the goal of providing each of their customers with the highest possible level of customer service. In fact, your website goes as far as to state: “After your loan closes, you can continue to expect top-tier service and convenience.” Though, I am sure that many of your customers have received satisfactory service, mine is an experience to the contrary. The service that I have received has been far below the “top-tier” and required so much work on my behalf that “convenience” defines the antonym of my experience with Countrywide. I opened my mortgage account with Countrywide during the summer of 2004, first payment due on July 15, 2004. Since that time, managing my mortgage account has been unacceptably stressful and has required far too much of my time to fix a reoccurring error in your system. There were four variables that have contributed to this inopportune situation. First, admittedly, was my ignorance about a shortcoming in your system. Second, was a snafu by my bank, which was auto-withdrawing my mortgage payment to Countrywide, and did not stop the payments when first requested. Third, is a deficiency in your accounts receivables systems, which is unable to handle partial payments unless, previously setup in the account. And finally, was the incompetence of numerous Countrywide employees. When I opened my account, it was set up with a monthly payment structure (payment due on the 15th of each month.) To accelerate my payoff of the outstanding mortgage, I set up an automated withdraw from my bank account to pay half of my mortgage payment on the 1st and also on 15th of each month (starting on July 1, 2004.) Per a number of Countrywide collections personnel, customer service representatives, and managers whom I have spoken with, that first half-payment (July 1, 2004) was applied to the principle of the loan, and not the payment as intended. Because of that misallocation of funds, my monthly payments have always been 15 days behind on my account. This prompts regular call from your collection department. As a result, I have to call Countrywide every month and explain the situation to a collection personnel and/or customer service representatives and/or manager. At the end of each telephone call I am promised that the issue has been resolved and the account has been adjusted correctly. I have been told this four times now. Regardless, once again (in November) my mortgage statement declares that my “loan is in default.” After calling in and talking to a collection representative, who transfers me to a customer service representatives, who transfers me to a manager, who puts me on hold for 20 minutes while she reviews my payment history; I was told that the reoccurrence of this problem was caused because the paperwork to correct the problems was not previously submitted correctly. Since Countrywide has not been able to provide me with anything close to “top-tier service” or “convenience”, I ask that you allow me to seek another mortgage company that can. Per a condition in my loan with Countrywide, I will be penalized for an early payoff of my loan (within the first two years.) I ask that you waive that stipulation with no conditions and without hesitation. (End of Letter) Last week I received the 8th promise from Countrywide: delivered by a manager named Terri. I have been dealing directly (and exclusively) with Terri for about six weeks now. Before our first telephone conversation ended, Terri admitted Date: Sat 03/3/07 10:05AM From: Eric Silverman   From:  Kansas City Metro Area Message: I was only (after 8 months of CWHL bullsh!t) able to resolve my problem with Countrywide by writing to my Governor, Lt. Governor, Attorney General, District Attorney, State Senator and State Representative. Within 30 days, the issue was resolved. The letter I wrote is inserter below. ******* Dear Governor Sebeius: This summer I refinanced my mortgage with a company that I researched and felt comfortable with. Shortly after which, the mortgager sold my account to Countrywide Home Loans. Since that time, I have had problems with Countrywide Home Loans. Below is a letter that I sent to Countrywide Home Loans, which details my initial complaint with the company and request for recompense. It was sent on November 10, 2004. Following is my current situation, as it regards to this issue. (Start of Letter) To whom it may concern: Every company, in your industry or not, exposes the goal of providing each of their customers with the highest possible level of customer service. In fact, your website goes as far as to state: “After your loan closes, you can continue to expect top-tier service and convenience.” Though, I am sure that many of your customers have received satisfactory service, mine is an experience to the contrary. The service that I have received has been far below the “top-tier” and required so much work on my behalf that “convenience” defines the antonym of my experience with Countrywide. I opened my mortgage account with Countrywide during the summer of 2004, first payment due on July 15, 2004. Since that time, managing my mortgage account has been unacceptably stressful and has required far too much of my time to fix a reoccurring error in your system. There were four variables that have contributed to this inopportune situation. First, admittedly, was my ignorance about a shortcoming in your system. Second, was a snafu by my bank, which was auto-withdrawing, my mortgage payment to Countrywide, and did not stop the payments when first requested. Third, is a deficiency in your accounts receivables systems, which is unable to handle partial payments unless, previously setup in the account. And finally, was the incompetence of numerous Countrywide employees. When I opened my account, it was set up with a monthly payment structure (payment due on the 15th of each month.) To accelerate my payoff of the outstanding mortgage, I set up an automated withdraw from my bank account to pay half of my mortgage payment on the 1st and also on 15th of each month (starting on July 1, 2004.) Per a number of Countrywide collections personnel, customer service representatives, and managers whom I have spoken with, that first half-payment (July 1, 2004) was applied to the principle of the loan, and not the payment as intended. Because of that misallocation of funds, my monthly payments have always been 15 days behind on my account. This prompts regular call from your collection department. As a result, I have to call Countrywide every month and explain the situation to a collection personnel and/or customer service representatives and/or manager. At the end of each telephone call I am promised that the issue has been resolved and the account has been adjusted correctly. I have been told this four times now. Regardless, once again (in November) my mortgage statement declares that my “loan is in default.” After calling in and talking to a collection representative, who transfers me to a customer service representative, who transfers me to a manager, who puts me on hold for 20 minutes while she reviews my payment history; I was told that the reoccurrence of this problem was caused because the paperwork to correct the problems was not previously submitted correctly. Since Countrywide has not been able to provide me with anything close to “top-tier service” or “convenience”, I ask that you allow me to seek another mortgage company that can. Per a condition in my loan with Countrywide, I will be penalized for an early payoff of m Date: Sat 03/3/07 10:08AM From: ANGELA   From:  TOPEKA Message: COUNTRYWIDE HOME LOANS DOES SUCK!! WE PURCHASED OUR 2ND HOME IN JULY 2004 AND FINANCED IT THROUGH COUNTRYWIDE BECAUSE WE HAD SUCH GOOD LUCK WITH THEM ON OUR FIRST LOAN. THEY SOLD US ON THIS NEW 80/20 LOAN, (FIRST 80% OF LOAN IS FIXED AT THE CURRENT RATE FOR TERM. THE REMAINING 20% OF THE LOAN IS SET AT PRIME FOR 5 YEARS, THEN SET AT THE FIXED RATE OF WHATEVER IT MAY BE AT THAT TIME). OUR COUNTRYWIDE REP TOLD US THAT EVEN THOUGH THE 2ND LOAN WAS SET AT PRIME, IT WASN'T EXPECTED TO RAISE. THEY SAID THEY HADN'T SEEN IT RAISE IN YEARS. LET ME TELL YOU THAT NOT A MONTH AFTER WE MOVED INTO OUR NEW HOME, THE INTEREST RATE STARTED CLIMBING AND HASN'T STOPPED. IT IS UP TO 9% NOW. WE HAVE CONTACTED COUNTRYWIDE THREE TIMES TO TRY AND REFINANCE BACK TO A 30 YEAR FIXED RATE LOAN AND EACH TIME THEY COME UP WITH ANOTHER EXCUSE AS TO WHY THIS LOAN IS BETTER. I HAVE TRIED TO CONTACT THE INDIVIDUAL THAT WE WORKED WITH ON 3 DIFFERENT OCASSIONS, LEAVING HIM MSSGS. HE IGNORES OUR MSSGS AND WILL NOT RETURN OUR PHONE CALLS. HE DID RETURN THE FIRST CALL BUT ONCE HE FOUND OUT THAT WE WERE NOT SATISFIED WITH OUR CURRENT LOAN, HE HAS IGNORED US EVERY CHANCE HE GETS. I AM GOING TO KEEP BUGGING THEM, TRUST ME, THEY WILL NEVER FORGET ME!! IF ANYBODY IS CONSIDERING AN 80/20 LOAN I WOULD THINK AGAIN IF I WERE YOU. Date: Sat 03/3/07 10:09AM From: Ganesh  From:  Kansas City Message: I am glad that someone had the courage to put up a website like this and take on a goliath like Countrywide. Kudos to you. I certainly do not think that you need to apologize to anybody and neither are you a coward. Companies like Countrywide grow so big and end up hiring so many incompetent people that they cannot live up to the standards defined on their web site. I purchased a home through another morygage company and ended up dealing with Countrywide when the mortgage was sold. Dealing with the staff at countrywide is like hitting your head on a brick wall. Issues do not get resolved and you end up wasting time with incompetent people. I would recommend that you go to another mortgage company if possible. No matter how many doctored surveys Countrywide comes up with, it still cannot take this website down. Date: Sat 03/3/07 10:10AM From:   From:  Message: Thank you so much for this website. Our realtor recommended Countrywide so strongly that we went to them for our mortgage. If you think Countrywide is bad, try going to a realtor who works hand-in-hand with Countrywide. Countrywide gave us an interest rate upon which we based our offer. As soon as the offer was accepted, Countrywide upped the interest rate so much that we knew we could no longer afford the house, but we had signed an offer to purchase that allowed that rate of interest (on the advice of Countrywide, who said it didn't really mean we would ever have to pay that higher rate, it was just something to put on the offer). So, we went to a bank, and they offered us a much lower rate. The bank called the realtor to start the loan process. The realtor turned around and called Countrywide, who then called us, to offer us a much, much better rate. Okay. But then, Countrywide wouldn't move. Not even an application to start the loan process. Each time I called they tap-danced about computers and "in the system," etc. We had no application, no written estimate, nothing. Twelve days before closing I called our local bank in a panic. They were able to do the loan at that interest rate and cut Countrywide out completely. They said if we had waited a couple more days it would have been too late. We believe that Countrywide was holding out until we had no other options before they would give us a loan, and the terms of it would have been at their pleasure. THEN, we found out our realtor had not disclosed an encroachment. This alone could have been a deal-breaker, but we wanted the property so we worked out a deal with the man who owned the property on whom we were encroaching. We also got an attorney, and asked him to take over the closing, which we had been planning to do at the realtor's office. WELLLLLL---Here it gets fun. Countrywide and our realtor had worked into the purchase all sorts of "creative financing," so that we, the buyers, would be credited with approximately $3,500 at the closing, which would have been at the realtor's office, where we wouldn't have known what the hell he was doing with the money. But our lawyer and our bank did exactly that; they credited us with the $3,500. In fact, they ran out of places to credit us, so the seller ended up writing us a personal check for the balance. Our realtor was shocked when he found this out at closing. We had to stay an hour while everyone in his office and the lawyer's office looked for money, calculators clicking, pages flying. The realtor went outside and talked on his cell phone. We overhead him shout, "Well then we're screwed!" I kid you not! At another point in this comedy our lawyer asked him, "Well, where's the earnest money? I don't have it. Do you have it?" And the realtor said, distractedly, "Well yes, I have it, but…." and went back to playing with his calculator. The way it finally turned out for us was beautiful. The seller actually ended up paying for part of our down payment, but it didn't cost him anything because Countrywide had him raise the asking price in order to credit us, in order to be able to get their thousands at closing. We paid NO FEES whatsoever, and walked away with a small check to the good. The seller paid a very low commission to the realtor (because the realtor quoted him a small commission, apparently because he, the realtor, was going to get a cut of the "creative financing" done by Countrywide at closing.) Watching this comedy of errors was truly enjoyable; however, it followed a month of anxiety and fear. I don't recommend Countrywide to anyone. And if your realtor recommends them, please be warned. Date: Sat 03/3/07 10:11AM From: Joe Welsh  From:  S.W. Kansas Message: I'm involved in a matter in which I would like any current or former Countrywide employee that has knowledge of Countrywide's practice regarding closing agents to contact me. Any information about whether Countrywide considers the closing agent their agent in the preparation of the closing statement would be appreciated. My e-mail address is jtw63017@yahoo.com. Thank you in advance to anybody that contacts me and is of assistance in this matter. Date: Sat 03/3/07 10:12AM From:   From:  Overland Park Message: I've been a Countrywide customer since 1997 when I bought my first house. The original interest rate was a little high, but I was ignorant and just figured that's the way it was. To date, I haven't had any problems with Countrywide posting payments or correcting things when brought to their attention. I refinanced with them in 2000 and even got a HELOC 2nd mortgage with them. For the most part, they have acted just like I would have expected a mortgage company to act. Today I called them to discuss some extra payments I had made. They decided to credit them as future payments instead of principal payments (something I would have expected, but they had not necessarily done in the past when I had made extra payments). One of the payments was made over 6 months ago. After an annoying voicemail system with several sub-menus(and a short wait), I talked to one of their representatives. He understood my problem and handed me of to the person that could post the payments correctly. I explained what I wanted done and the lady put me on hold and made the changes. As soon as the phone call was completed, I checked the website and saw that the changes were made correctly (on first glance, everything looks right). Other than the 30 minutes it took them to process the reqest today, I can't say anything bad about this company. They have typically been competent and timely in resolving my requests. I am REALLY hoping that my experience continues to be positive, but heed the horror stories I see here and try to keep a regular eye on my account. I am hoping that they are working to improve the problems they have had in the past so that they don't keep pissing off other customers. Date: Sat 03/3/07 10:13AM From: Past Clients   From:  Topeka Message: We had an older home, about 42 years old. We wanted to refinance it after owning it for 3 years, to have money to update and replace an old heating and cooling system that was begining to show problems. Countrywide reps told us "FHA Loan requires that you have 85% of your loan paid off on your house BEFORE you may refinance it. Yeah, right, do I look like a millionaire? We sold the house about 2 years later and built a brand new house in a small neighboring town. We were told we had to pay $3,000 to $4,000 for what they called a "10 year warrenty" required by them on ALL NEW CONSTRUCTION. We paid it. The most money we ever had to bring to closing! 1 year and 1 week later on July 3, 2005 we suffered a 5'3" flood to our basement. I'm not joking in the least! We tried to fix all the damages to the house but were struggling badly because I had lost my home based daycare and we were now living on 1 income, (you can not watch children in a flood ridden home that looks like it was down in New Orleans!) We put about $1,000 into this house again and were just about ready to get a loan to try to fix the remaining million problems. September 23, 2006, it flooded again! 5' deep this time (only 3" less water than the 1st time). Of course Countrywide was our lender. This time there was not only bad mold, there was severe structure damage, the basement floor was coming up in the middle and both sides of the house were sagging. We even had a basement wall coming in. We had no choice but to move out and rent something. We couldn't pay rent and mortgage so after having been in constant contact with Countrywide and they didn't give a shit about us and our situation we got an atty. We sued the builder because I got smart and arranged for the atty to send out professionals to acess the damages. One of them was a highly recommended home inspector, the house was not built correctly!!!! They built it in a FLOOD PLAIN, and FHA and Countrywide let it happen, they went as far as to tell us the 10 year warrenty was taken care of at closing (later discovered someone took off with our money, we think the builder did it), and we had NO WARRENTY! we also didn't have a legal mortgage because the closing company they hired to do the closing paperwork went back after the 4 of us had signed it at closing and everything dealing with flooding was crossed out in pen and changes were handwritten in which made the mortgag illegal due to none of the parties who signed it not being aware or giving consent for them to do that. We sued the builder, he settled in May 2006. The house is his mess now and Countrywide was paid in full by the builder. Lucky us, now Countrywide has put about 8 months worth of late payments and fees on our credit report. I am now attacking that issue. I at least have legal paperwork and documentation to back every single one of our claims up. We will never recommend nor have anything to do with Countrywide ever!!!!!!!!!! or that local title company. It seems as though there's a possibility that they were all scratching each other's backs, if you know what I mean. There are plenty other lenders and other ways to obtain a loan. I highly encourage proper investigating when buying a home these days. I also encourage those who don't have "A+" credit to not let lenders throw you around. You can find someone creditable who will loan you a mortgage, don't give up. To those who have delt with Countrywide, we feel your frustration and anger. We saw our dream home and almost all our personal belongings get taken away that first night, and the second time, we had to see it all over again. I am thankful that my husband and children and pets survived odds that should have killed us. God was deffinately there to see us all through. Date: Sat 03/3/07 10:19AM From: MELERINE   From:  mandeville Message: I feel 2 months behind on my mortgage and offered to catch up in 2 payments, countrywide refused my payments....they put me in foreclosure status over 663.00 I have been tryiong and trying to get someone to speak to me , they keep moving my loan friom one person to another i had a fireclosure notice stuck to my door that stated I had 3 days to get out of my homa, I have heard nothing in weeks from countrywide I am still on pins and needles trying to figure out whats going on Date: Sat 03/3/07 10:19AM From: Tammy   From:  Lafayette Message: I highly recommend all potential home buyers refrain from doing business with countrywide. Their customer service representatives are inept and downright ignorant. Trying to have an intelligent conversation with them is like trying to have an intelligent conversation with monkeys. Do yourself a HUGE favor and choose one of the myriad of other mortgage companies out there. Date: Thu 04/12/07 12:13PM From: Uh-Oh Message: NEW YORK, April 12 (Reuters) - Countrywide Financial Corp. (CFC.N: Quote, Profile, Research), the largest U.S. mortgage lender, said on Thursday the amount of mortgages in its portfolio that are in foreclosure nearly doubled, amid a difficult U.S. housing market. Date: Mon 04/30/07 9:55PM From: Ron Message: I could not find a place that would finance me on a purchase loan except country wide, so i went ahead and took their deal. Everything was pretty straight forward to closing, except the biggest complaint i would have is their "right hand doesnt know what the left hand is doing" Date: Thu 09/20/07 2:58PM From: Ron JO Message: Oh Ron, We all know what your right hand is doing...whacking your kock off. LOSER! Date: Tue 02/5/08 1:44PM From: Pat Message: I had good luck with the actual homeloan, the Leavenworth KS rep was really fast, nice, the whole 9 yards. They were great. However, 3 months after closing I went to apply for a home equity loan with Countrywide, and called their 1-800 number. I was told that I would have to have an appraisal, spend $400 for a credit check, some fee from the state of Kansas, it'd be for about $38,000 at 7.5%. Just this line of credit was going to cost over $1,000!!!! Even if I didn't use it - and we have credit scores over 800, and just filled out 13 lbs of paperwork with countrywide less than 90 days ago. The local office - OK. the corporate end - they SUCK. I told them there was no way in hell I'd pay $1,000 in loan origination fees to which they replied - "Countrywide doesn't have loan origination fees". Losers that suck. No home equity loan from these shysters. Date: Sat 02/23/08 6:08PM From: Teresa Lynn Message: I have read most every story posted on this site. It seems there are a wide range of complaints and concerns. To give a simple response in defense of Countrywide or any other mortgage lender..... Home owners or potential home owners should really take the time to educate themselves regarding mortgages and basic financing. I know for sure you can take a cla** at your local community college if you wanted to. Think about where you all are employed, does everything run at 100% all the time, in every aspect, in every department? Countrywide is the largest lender, and services billions of dollars in home loan notes. In saying that, the ratio of customer service related issues are going to appear great in comparison. That certainly doesn't mean that when it affects you that it isn't frustrating and easy to bash them in what appears to be mostly in dramatization. A lot of these posted stories from angry consumers seem to have a basic underlying complaint that gets blown up into what appears to be a much larger gripe of anything and everything they can think to rant about. Many of these stories reference foreclosure, bankruptcy, and misunderstandings. There has to be some of you that know that YOU, yourself, have put yourself into a position of bankruptcy and or foreclosure. In most cases, a mortgage lender does not benefit from foreclosing on your home. A mortgage lender does not benefit when you file bankruptcy. It is easy to blame the big mortgage company for causing these types of situations. Where is your responsibility in it? Good luck to all of you.